Recon Your Recon: 3 Steps For Fixing Faster
If the last 4 years of sales data shows anything, it’s that we have entered the age of Fixed Ops. And there’s no going back.…
The Customer Service Module in Repair360 lets you effortlessly add service contracts and perform warranty repairs on any vehicle. The software has all necessary contact details, and allows requests for service, appointment scheduling, and text reminders. Customer approvals for any repairs can be collected and processed on a mobile device or via email or text, so your team and your customer are always aligned. The system shows your customer all service jobs, together with any markup or discounts credited to their warranty or goodwill. Your customer’s confidence in the repairs is improved because they feel informed throughout the process.
In keeping everyone in your operation informed and productive, Repair360 can also send alerts to customers to let them know the status of their cars. Individual customers get peace of mind knowing they’re in the loop, and fleet and auction customers benefit by knowing when their vehicles are in-process and when they’re ready for delivery. Phone calls to and from customers are reduced, and customer satisfaction improves.
The Daily Runaround
Managing Fixed Operations means looking after one of the biggest profit-makers in the auto remarketing supply chain. You and your operation add tangible value to…
Walking Away from Profit
If you’re shying away from vehicles that need some reconditioning because of the cost, then you need to take a hard look at your recon process.
BHPH Just Got Better
Buy-here-pay-here dealerships can struggle keeping all aspects of the business aligned. From sourcing and prepping vehicles for resale or wholesale, to warranty and service integrations,…